
Should you jump on the free online payroll bandwagon?
There are a lot of promises being thrown around that you can
have it all for free by some fast-moving companies trying to take over the
benefits/payroll/human resource servicing world. How do you know if this is the
right move for your business? They are cheaper in many ways. That’s true. But
is that the only thing worth considering? Cost control is very important,
and for some, this might be just what they need to grow their business. But for
most businesses, there’s more to consider than just finding the cheapest
solution to payroll, HR, and benefits.
1.
Know the online broker business model. It's
quantity, not quality. Their business is based on volume. They make money
by taking in a large volume of low-paying clients, use more
automation than people, and are not focused on quality of service.
2.
Read the fine print! Not all services are
completely free. There are hidden costs in all that sizzle, “if you buy
this-sign up online and everything else is free.” Look closely for the disclaimers.
Decide if you want to be hit with a cost later that wasn't thoroughly explained
up front. Having a personal relationship with your broker means they walk
you through everything you need to know, in-person so you are informed at the
time of signing up.
3.
Know the benefit limits. Being
hurt or having an employee with a catastrophic illness or injury is not the
time to find out how limited your coverage actually is. Many of the big
companies aren't focused on you and your needs. They are focused on making
sales, period. You can hedge your bets that you won’t (hopefully) have to go
through navigating an injury and worse, an audit from OSHA. But if you do, who
do you want working with you? Someone who has never heard of you or someone
with whom you've been working with on a personal level that understands your
business needs and will fight for you if needed against a governing agency?
4.
Start-ups are risky. We've seen
them fail before. Don’t be taken in by the hype. Remember, their hook is
catering to one aspect of your benefits, payroll, and HR needs-the cost-and
they are running on start up money, not profits. It takes profits to stay in
business and if their start up money runs out or the broker commission model
changes, there goes their longevity-and your benefits. What happens then?
5.
If it sounds too good to be true, it could be. They
can offer a lot of free services when they’re running on start up
investment money because someone else is paying for it. What happens when
that money runs out? Do they fold up, take their profits and slink away? It’s
happened before. Will your service fees go up, you can plan on it. They
already have you hooked by then. What happens to you and your business?
Where will you be? It’s worth thinking about before you make that jump based on
one aspect.
6.
You can be talked about by Forbes and
still not be a good deal for consumers. If all you're
hearing is bragging about how big they are and how fast they're moving, they're
not focusing on the right thing: the service they provide customers
and the quality of those services. That's the real story.
Moving your administrative services over is a big decision.
There’s more to consider than just the monthly price. If you decide to
move to a big box company, remember the potential impact it will have not just
to your business but the overall economy as well. This point is really
worth stopping and looking at. Do we really need more big businesses shutting
down little ones?
They are hunting in the small to medium business benefits
backyard and running their business off. This will eventually put a lot of
people out of work and reduce options and services. And in doing so, this will
concentrate the types of services and options that are out there to only the
big players. Do we really need more big businesses running the show?
It pays to do your homework and a little forecasting on the
impact. It could work out well for your or you could be left in high and dry
without the robust options you have now because so many payroll/HR/benefits
companies went under while everyone chased after a business model that wasn't
sustainable.
Link:
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